Refund & Return Policy

At JENNILUXE HOME MART, we want every customer to shop with confidence. If something isn’t quite right with your order, we’re here to help.

Eligibility for Returns & Refunds

• Items may be returned or exchanged within 7 days from the date you receive your order.
• Products must be unused, in their original packaging, and in the same condition as received.
• Refunds and exchanges are available for defective, incorrect, or damaged items.

How to Request a Refund or Exchange

To request a refund or exchange, please contact our team at contact@jenniluxehomemart.com or call +63 917 842 3947. Kindly provide your order number and details about your concern so we can assist you promptly.

Processing Your Refund

• Once your return is received and inspected, we’ll notify you about the approval.
• Approved refunds are processed within 5 business days via your original payment method.
• If you paid via bank transfer or e-wallet, please provide the necessary account details for refund processing.

Return Shipping

• If the item is defective or incorrect, return shipping costs are covered by JENNILUXE HOME MART.
• For other reasons, customers are responsible for return shipping fees.

Non-Refundable Items

• Personalized or custom-made items
• Products marked as final sale
• Items returned after the 7-day period

Need Assistance?

Our team is committed to resolving your concerns quickly and fairly. If you have questions about our refund policy or need help with your order, please reach out to us anytime.

Thank you for choosing JENNILUXE HOME MART. Your satisfaction is important to us.